Pause affected sales
Affected products can be removed or blocked from active sales channels while the issue is reviewed.
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Safety & Product Information
Product Recalls & Safety Notices
At Cocosmile Cups, the health and safety of our customers is an important part of how we approach our products. We are committed to providing products that meet applicable safety and compliance requirements.
01 / OUR COMMITMENT
Safety comes first.
Cocosmile Cups is committed to the health and safety of our customers and to providing products that are designed with safety, quality and compliance in mind.
In the event of a product recall or safety notice, we work promptly to stop affected products from being sold, review impacted inventory and take the appropriate corrective steps.
Our Recall Process
Clear action when safety matters.
If a product issue requires a recall or formal safety notice, our focus is on responding quickly and providing customers with clear information.
Share clear information
Recall and safety notices should provide customers with practical information about the affected product and the steps they should take.
Take corrective action
We follow the appropriate response based on the specific product issue and the information available.
Recall Information
Product recall notices
Check this section for Cocosmile product recall or safety information. If a recall notice applies to a product you own, follow the instructions provided in that specific notice.
Recall notices will include product-specific instructions.
Information may include product identification details, affected models or batches, the reason for the notice, and any recommended customer action.
Think you may have an affected product?
Review the product name, design, model information, packaging or other identifying details listed in the applicable recall notice.
If your product matches the information in a recall notice, discontinue use as directed and follow the instructions provided with that notice.
Cocosmile Product Safety
Safety, transparency and clear information.
We take product safety seriously and aim to provide customers with clear information when a product issue requires attention.