Privacy policy

Privacy Policy for Sugar and Stitch

Effective Date: 16 June 2025

Sugar and Stitch ("Company", "we", "us", or "our") explains how and why we may collect, store, use, and/or share your information when you interact with our services ("Services"). This includes when you:

  • Visit our website or any site that links to this privacy notice

  • Make a purchase or engage with us at events or through social media

  • Contact us via phone, email, or in person

If you have any questions or concerns, please contact us at ibc.sugarandstitch@gmail.com. By using our Services, you consent to this Privacy Policy.

1. What Information Do We Collect?

We collect the following types of information that you voluntarily provide:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely through third-party processors like PayPal, Amazon, Etsy, and others)

We do not collect sensitive personal information, nor do we knowingly collect data from children under 13 years old.

2. How Do We Use Your Information?

We may process your personal data to:

  • Fulfill and manage your orders

  • Provide customer support and respond to inquiries

  • Send you service updates and promotional communications

  • Detect and prevent fraud or security issues

  • Improve our products, Services, and marketing efforts

  • Comply with legal obligations

You may opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

3. When and With Whom Do We Share Your Information?

We do not sell or rent your personal information. We may share your information only in these cases:

  • Service providers (e.g., shipping, payment processing)

  • Business transfers, such as a merger or asset sale

  • Legal obligations, such as compliance with laws or enforcement requests

4. How Long Do We Keep Your Information?

We retain personal information only as long as necessary for the purposes outlined above unless a longer period is required by law. When it is no longer needed, we delete or anonymize your data securely.

5. How Do We Protect Your Information?

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we do our best to keep your information safe.

6. What Are Your Privacy Rights?

Depending on your location, you may have rights such as:

  • Requesting access to or correction of your data

  • Requesting deletion of your personal data

  • Opting out of marketing communications

To exercise any of these rights, email ibc.sugarandstitch@gmail.com.

7. Do-Not-Track Features

Some browsers offer “Do Not Track” settings. We do not currently respond to these signals due to the lack of uniform standards.

8. Rights for California and Virginia Residents

If you're a resident of California or Virginia, you may have additional rights under state laws. Please contact us to learn more or to exercise those rights.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our Services after such changes indicates your acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out to:

Sugar and Stitch
📍 1805 W State of Franklin Rd, Ste 300
Johnson City, TN, United States
📞 (619) 800-2588
✉️ ibc.sugarandstitch@gmail.com