Privacy policy

Last Updated: August 26, 2026

At Cocosmile Cups, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Cocosmile Cups ("Cocosmile Cups," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit cocosmilecups.com, purchase our products, create an account, subscribe to our communications, contact customer service, interact with us through social media, or otherwise use our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Cocosmile Cups.

Information You Provide to Us

We may collect information you provide directly to us, including:

  • First and last name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login information

  • Order and purchase information

  • Products purchased or viewed

  • Customer service communications

  • Return, refund, exchange, or warranty information

  • Reviews, feedback, or other content you choose to provide

  • Marketing and communication preferences

  • Information submitted through forms, promotions, surveys, or giveaways

Payment Information

When you make a purchase, payment information is processed through Shopify and/or authorized third-party payment providers.

Depending on the payment method you choose, this may include credit card, debit card, digital wallet, PayPal, Shop Pay, or other payment information.

Cocosmile Cups does not generally receive or store your complete payment card number. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General geographic location

  • Pages viewed

  • Products viewed

  • Referring website

  • Links clicked

  • Date and time of visits

  • Shopping cart activity

  • Checkout activity

  • Website interaction and usage information

We may collect this information through cookies, pixels, analytics technologies, server logs, and similar technologies.

2. How We Use Your Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and tracking updates

  • Manage returns, refunds, exchanges, and warranty claims

  • Create and manage customer accounts

  • Provide customer service

  • Respond to questions and requests

  • Detect and prevent fraud

  • Protect our website, customers, and business

  • Improve our website, products, and services

  • Understand how customers use our website

  • Personalize your shopping experience

  • Maintain shopping carts and preferences

  • Conduct analytics and measure website performance

  • Send promotional emails or other marketing communications where permitted

  • Provide information about products, promotions, sales, and special offers

  • Measure the effectiveness of advertising and marketing campaigns

  • Comply with applicable legal and regulatory requirements

  • Enforce our Terms of Service and other policies

  • Establish, exercise, or defend legal claims

We may also use information for other purposes disclosed to you when the information is collected.

3. Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

When you visit our store, create an account, place an order, or otherwise interact with the website, Shopify may process personal information on our behalf and, in some situations, for its own purposes.

Shopify may collect information about your device, browser, network connection, IP address, shopping activity, and transactions.

Your information may be processed by Shopify in countries outside your country of residence.

For more information about how Shopify handles personal information, please review Shopify's own privacy policies and consumer privacy information.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Remember products in your shopping cart

  • Keep you signed into your account

  • Save website preferences

  • Enable checkout functionality

  • Prevent fraud and improve security

  • Understand website traffic and usage

  • Analyze website performance

  • Remember previous interactions

  • Measure marketing effectiveness

  • Provide or measure personalized advertising where applicable

Some cookies are necessary for the website to function properly. Others may be used for analytics, personalization, or advertising.

You may be able to control cookies through your browser settings or through privacy/cookie controls made available on our website.

Blocking certain cookies may affect the functionality of the website.

5. Analytics and Advertising

We may use analytics, advertising, and marketing services to understand how customers interact with Cocosmile Cups and to improve our marketing.

These providers may collect information through cookies, pixels, or similar technologies.

Depending on the services we use, this information may be used to:

  • Measure website traffic

  • Understand customer behavior

  • Measure conversions

  • Evaluate advertising campaigns

  • Display advertising that may be more relevant to customers

  • Limit repeated advertising

Where required by applicable law, we will provide appropriate choices regarding certain advertising or tracking activities.

6. Email and Marketing Communications

If you subscribe to our newsletter, make a purchase where permitted by law, or otherwise agree to receive marketing communications, we may send you information about:

  • New products

  • Special offers

  • Sales and promotions

  • Product launches

  • Company news

  • Exclusive discounts

  • Other Cocosmile Cups updates

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

You may also contact us at:

support@cocosmilecups.com

Even if you unsubscribe from marketing messages, we may continue sending non-promotional communications relating to your orders, transactions, customer service requests, warranty claims, account, or other service-related matters.

7. How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify

We disclose information to Shopify to operate our online store, process transactions, provide customer accounts, and support website functionality.

Payment Processors

Information may be disclosed to payment processors, banks, credit card networks, digital wallet providers, and fraud-prevention services to process transactions securely.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, phone number, email address, and order information to shipping companies, fulfillment partners, warehouses, and delivery providers.

Technology and Service Providers

We may use service providers that assist us with:

  • Website hosting

  • Ecommerce services

  • Email communications

  • Customer support

  • Data storage

  • Analytics

  • Marketing

  • Advertising

  • Fraud prevention

  • Security

  • Business operations

These providers may process personal information as necessary to provide their services.

Legal and Safety Reasons

We may disclose personal information if reasonably necessary to:

  • Comply with applicable laws

  • Respond to subpoenas, court orders, warrants, or legal processes

  • Respond to lawful government requests

  • Protect the rights or property of Cocosmile Cups

  • Protect customers or other individuals

  • Investigate fraud or security incidents

  • Enforce our agreements and policies

Business Transactions

If Cocosmile Cups is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.

8. Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some privacy laws define terms such as "sale," "sharing," or "targeted advertising" broadly enough to include certain disclosures of information to advertising, analytics, or marketing partners.

Where applicable law provides a right to opt out of such activities, eligible customers may exercise that right through available privacy controls or by contacting us at:

support@cocosmilecups.com

9. International Customers and Data Transfers

Cocosmile Cups serves customers in the United States and internationally.

Because we use Shopify and other service providers, your personal information may be processed or stored in countries other than the country where you live.

Those countries may have different privacy and data protection laws.

Where required, we and our service providers use recognized legal mechanisms intended to protect personal information transferred internationally.

10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Fulfilling orders

  • Maintaining transaction records

  • Providing customer support

  • Managing returns and warranties

  • Preventing fraud

  • Meeting accounting and tax obligations

  • Resolving disputes

  • Enforcing agreements

  • Complying with legal requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

11. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You should also take appropriate steps to protect your account credentials and passwords and avoid sharing them with others.

If you believe your account or personal information may have been compromised, please contact us promptly.

12. Children's Privacy

Cocosmile Cups sells products designed for children and families; however, our online store and purchasing services are intended for parents, guardians, and other adults.

We do not knowingly collect personal information directly from children under the age of 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us at:

support@cocosmilecups.com

We will take reasonable steps to investigate and delete the information where required.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a copy of certain personal information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising, sale, or sharing activities where applicable

  • Appeal certain decisions regarding privacy requests

  • Lodge a complaint with an applicable privacy or data protection authority

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before completing certain requests.

To submit a privacy request, contact:

support@cocosmilecups.com

Please include sufficient information for us to identify and respond to your request.

14. U.S. State Privacy Rights

Residents of certain U.S. states, including California and other states with comprehensive consumer privacy laws, may have additional privacy rights.

Depending on applicable law, these rights may include:

  • The right to know what personal information is collected

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to obtain a portable copy of information

  • The right to opt out of certain sales or sharing of personal information

  • The right to opt out of targeted advertising

  • The right to limit certain uses of sensitive personal information, where applicable

  • The right not to receive unlawful discriminatory treatment for exercising privacy rights

To exercise an applicable right, contact:

support@cocosmilecups.com

We may request information necessary to verify your identity before fulfilling the request.

Where permitted by law, an authorized agent may submit a request on your behalf.

15. California Privacy Notice

If you are a California resident, California privacy law may give you additional rights concerning your personal information.

Categories of information we may collect include:

  • Identifiers such as name, email address, postal address, phone number, and IP address

  • Customer and transaction information

  • Commercial information such as purchase history and products viewed

  • Internet or electronic activity

  • General geolocation information

  • Inferences derived from shopping or website activity

We collect and use this information for the business and commercial purposes described in this Privacy Policy.

Cocosmile Cups does not discriminate against customers for exercising rights provided by applicable California privacy law.

16. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area ("EEA"), United Kingdom ("UK"), or another jurisdiction that requires a lawful basis for processing personal information, we may process your information based on:

Performance of a Contract

For example, processing your information to:

  • Complete your purchase

  • Process payment

  • Ship your order

  • Provide customer support

  • Handle returns or warranty requests

Legitimate Interests

For example:

  • Improving our services

  • Preventing fraud

  • Protecting our business

  • Conducting certain analytics

  • Understanding customer needs

We consider your rights and interests when relying on legitimate interests.

Consent

We may rely on your consent for certain marketing communications, cookies, or other activities where consent is required.

You may withdraw your consent where applicable.

Legal Obligations

We may process information where necessary to comply with tax, accounting, consumer protection, or other legal obligations.

Eligible individuals may also have the right to lodge a complaint with their local data protection authority.

17. Do Not Track and Privacy Signals

Some browsers allow users to send "Do Not Track" signals.

Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to every such signal.

Where required by applicable law and supported by our website technology, we may recognize certain legally recognized opt-out preference signals, such as browser-based privacy controls.

18. Social Media and Third-Party Websites

Our website may contain links to or integrations with third-party services, including social media platforms.

If you interact with those services, the third party may collect information according to its own privacy policy.

Cocosmile Cups is not responsible for the privacy practices, security, or content of websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing personal information.

19. Customer Reviews and User Content

If you submit a product review, testimonial, photo, comment, or other content for public display, some information you provide may become publicly visible.

Please avoid including sensitive personal information in publicly submitted reviews or content.

Where permitted, we may use customer reviews and testimonials in connection with our products and marketing.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business

  • Our website

  • Our services

  • Technologies we use

  • Legal or regulatory requirements

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an applicable privacy right, please contact us:

Cocosmile Cups

Email: support@cocosmilecups.com
Phone: +1 (619) 800-2588

California Location:
444 Sandler Ct
Alpine, CA 91901
United States

Tennessee Location:
108 Meadow Crest Drive
Kingsport, TN 37663
United States

When submitting a privacy request, please clearly state that your request concerns privacy or personal information so we can direct it appropriately.