Terms of service

Last Updated: August 26, 2026

1. Overview

This website is operated by Infinity Beyond Crafts LLC, doing business as Cocosmile Cups ("Cocosmile Cups," "we," "us," or "our").

Throughout this website, the terms "we," "us," and "our" refer to Cocosmile Cups.

Cocosmile Cups offers this website, including all information, products, tools, features, and services available through the website, conditioned upon your acceptance of these Terms of Service.

By visiting cocosmilecups.com, creating an account, purchasing a product, or otherwise using our website or services, you agree to be bound by these Terms of Service ("Terms"), as well as any additional policies referenced in these Terms, including our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Product Warranty

  • Any other policies or notices posted on our website

Please read these Terms carefully before accessing or using our website.

If you do not agree to these Terms, you should not use our website or purchase products through it.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

2. Eligibility and Online Store Terms

By using our website or placing an order, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the permission and supervision of a parent or legal guardian where permitted by law.

Purchases through our website should be made by adults or by individuals legally authorized to enter into a purchase agreement.

You may not use our website or products for any unlawful or unauthorized purpose.

You may not use our services in a way that violates any applicable local, state, federal, national, or international law or regulation.

You must not transmit viruses, malware, malicious code, or any other technology intended to disrupt or damage the website or services.

3. Products

Cocosmile Cups sells reusable drinkware, water bottles, cups, accessories, replacement parts, and related products.

We make reasonable efforts to accurately describe and display our products, including their:

  • Colors

  • Designs

  • Materials

  • Sizes

  • Capacities

  • Features

  • Accessories

  • Pricing

  • Availability

However, colors and appearances may vary depending on your screen, device, lighting, manufacturing variations, or other factors.

Product packaging, designs, colors, accessories, and specifications may occasionally be updated or modified without prior notice, provided that the changes do not materially reduce the core functionality of the product.

We reserve the right to discontinue or modify products at any time.

4. Product Use and Safety

Customers are responsible for reviewing and following all product instructions, warnings, age recommendations, care instructions, and safety information provided with a product or displayed on our website.

Products intended for children should be used with appropriate adult supervision based on the child's age and abilities.

Before each use, customers should inspect products and components for damage, wear, loose parts, or other conditions that could affect safe use.

Do not continue using a product if it is damaged or appears unsafe.

Exercise appropriate caution when using insulated drinkware with hot liquids. Always confirm that the beverage temperature is appropriate before giving a drink to a child.

Cocosmile Cups products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

5. Prices

Product prices are displayed on our website and may change from time to time without prior notice.

Unless otherwise stated, prices displayed on our U.S. storefront are shown in U.S. dollars (USD).

International customers may see prices converted into other currencies depending on Shopify, payment providers, localization settings, or other services.

Currency conversions may be estimates, and your bank or payment provider may apply its own exchange rate or foreign transaction fees.

We reserve the right to modify product prices, promotions, discounts, and offers at any time.

A price change will not normally affect an order that has already been accepted and paid for, except in cases involving an obvious pricing error or as otherwise permitted by law.

6. Taxes

Applicable sales tax, VAT, GST, or other taxes may be calculated at checkout depending on your shipping destination and applicable law.

International customers may also be responsible for customs duties, import taxes, brokerage charges, or other government fees as described in our Shipping Policy.

7. Orders

When you place an order, you agree to provide current, complete, and accurate information, including:

  • Your name

  • Email address

  • Billing information

  • Shipping address

  • Payment information

  • Any other information necessary to process your order

Receiving an order confirmation does not necessarily mean that we have accepted your order.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including where:

  • A product is unavailable

  • There is an obvious pricing or listing error

  • Payment cannot be authorized

  • We suspect fraud or unauthorized activity

  • An order appears to violate these Terms

  • An order appears to have been placed for unauthorized resale

  • A shipping destination cannot reasonably be serviced

  • Required customer information is incomplete or inaccurate

If we cancel an order after payment has been collected, we will issue an appropriate refund for the cancelled portion of the order.

8. Order Quantity and Resale

We may limit the quantity of products available for purchase per customer, household, account, payment method, or order.

Unless specifically authorized by Cocosmile Cups, products purchased through our consumer website are intended primarily for personal use and not unauthorized commercial resale.

Businesses interested in wholesale purchasing should use our available wholesale channels or contact us.

9. Payment

Payment must be successfully authorized before an order can be fulfilled.

Payments may be processed by Shopify and/or third-party payment providers.

Available payment methods may vary by customer, device, country, or checkout configuration.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.

  • The information you provide is accurate.

  • You authorize us and our payment providers to charge the applicable order amount.

We are not responsible for fees imposed independently by your bank, card issuer, digital wallet provider, or other financial institution.

10. Promotions, Discounts, and Coupon Codes

From time to time, Cocosmile Cups may offer:

  • Coupon codes

  • Promotional discounts

  • Bundle discounts

  • Free shipping offers

  • Gift-with-purchase offers

  • Newsletter discounts

  • Limited-time sales

  • Other promotional offers

Unless otherwise stated:

  • Promotions cannot be combined with other offers.

  • Promotional codes must be entered at checkout.

  • Discounts cannot generally be applied retroactively to completed orders.

  • Offers may have expiration dates or eligibility requirements.

  • Some products may be excluded from promotions.

We reserve the right to modify, suspend, cancel, or refuse a promotion if we reasonably determine that it has been misused, manipulated, or affected by a technical error.

11. Shipping

Cocosmile Cups offers shipping within the United States and to available international destinations.

Shipping rates, methods, delivery estimates, and free-shipping eligibility are described in our Shipping Policy and may also be displayed at checkout.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur because of:

  • Carrier disruptions

  • Customs processing

  • Severe weather

  • Holidays

  • Incorrect shipping information

  • High order volumes

  • International transportation delays

  • Events outside our reasonable control

Please review our Shipping Policy for complete shipping terms.

12. International Orders

International customers are responsible for ensuring that products they order may legally be imported into and used in their destination country.

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • VAT or GST

  • Brokerage fees

  • Customs processing fees

  • Other local charges

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Cocosmile Cups does not control foreign customs authorities and cannot guarantee how long customs clearance will take.

13. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged-item claims, and order cancellations are governed by our Return & Refund Policy.

Customers must follow the return instructions provided by Cocosmile Cups before sending a product back.

Please do not send products directly to one of our warehouse addresses unless our customer support team has specifically instructed you to do so.

Any rights you have under applicable consumer protection laws remain unaffected.

14. Product Warranty

Certain Cocosmile Cups products may include a limited warranty or other warranty coverage.

Warranty terms, duration, eligibility, exclusions, and claim procedures are governed by our Product Warranty and any warranty terms provided with the applicable product.

Warranty coverage does not generally apply to damage resulting from circumstances such as:

  • Misuse

  • Abuse

  • Accidents

  • Unauthorized modifications

  • Failure to follow care instructions

  • Normal wear and tear

  • Loss or theft

Specific warranty terms may vary by product.

Nothing in these Terms limits any warranty rights that cannot legally be excluded or restricted.

15. Product Availability

All products are subject to availability.

An item appearing on our website does not guarantee that it will remain available.

We may:

  • Limit quantities

  • Discontinue products

  • Modify product options

  • Cancel unavailable items

  • Update inventory

  • Offer replacements or alternatives when appropriate

If an item becomes unavailable after you place an order, we may contact you regarding available options or issue a refund for the unavailable item.

16. Accounts

Certain website features may allow you to create or use a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You agree to provide accurate account information and update it when necessary.

If you believe someone has gained unauthorized access to your account, please contact us promptly.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

17. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to Cocosmile Cups and are protected by applicable intellectual property laws.

This includes, where applicable:

  • Cocosmile and Cocosmile Cups names

  • Logos

  • Product designs

  • Product names

  • Graphics

  • Photographs

  • Videos

  • Website design

  • Text

  • Product descriptions

  • Illustrations

  • Marketing materials

  • Software

  • Other original content

You may access our website for personal, non-commercial use.

You may not reproduce, copy, distribute, sell, modify, publish, exploit, or commercially use our content without our prior written permission, except where permitted by law.

Nothing on this website grants you ownership of Cocosmile Cups' intellectual property.

18. User Reviews, Photos, Feedback, and Other Content

You may have opportunities to submit:

  • Product reviews

  • Comments

  • Photos

  • Videos

  • Testimonials

  • Suggestions

  • Feedback

  • Social media content

  • Other materials

You retain ownership of content you create.

However, when you voluntarily submit content to us for publication, promotion, review, or similar purposes, you grant Cocosmile Cups a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content in connection with our website, products, services, and marketing, subject to applicable law.

You represent that you have the necessary rights to submit the content.

You may not submit content that:

  • Infringes another person's rights

  • Contains illegal material

  • Contains malicious software

  • Is knowingly false or misleading

  • Violates another person's privacy

  • Is threatening, abusive, hateful, or defamatory

  • Is otherwise prohibited by applicable law

We may remove user-submitted content when reasonably necessary.

19. Prohibited Uses

You may not use our website or services to:

  • Violate applicable law

  • Commit fraud

  • Infringe intellectual property rights

  • Submit false or misleading information

  • Distribute malware or malicious code

  • Attempt unauthorized access to our systems

  • Interfere with website security

  • Scrape or harvest personal information without authorization

  • Send spam or phishing communications

  • Impersonate another person

  • Circumvent security features

  • Abuse discount or promotional programs

  • Conduct fraudulent chargebacks

  • Interfere with another customer's use of the website

  • Use automated systems in a manner that places an unreasonable burden on our website

We reserve the right to restrict or terminate access where these Terms are violated.

20. Third-Party Services and Links

Our website may use or link to services operated by third parties, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Social media platforms

  • Analytics providers

  • Marketing providers

  • Review platforms

  • Other websites or applications

Third-party services operate under their own terms and privacy practices.

Cocosmile Cups does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or independent actions.

Please review the applicable terms and policies before using third-party services.

21. Optional Third-Party Tools

We may provide access to tools or features supplied by third parties.

These tools may be provided on an "as available" basis.

Your use of third-party tools may also be governed by the provider's own terms.

We are not responsible for third-party tools to the extent permitted by applicable law.

22. Personal Information

Our collection, use, and disclosure of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

23. Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies, or omissions involving matters such as:

  • Product descriptions

  • Product images

  • Pricing

  • Promotions

  • Availability

  • Shipping rates

  • Delivery estimates

  • Product specifications

We reserve the right to correct errors and update information where reasonably necessary.

If an obvious error affects an order you placed, we may contact you to provide the correct information and, where appropriate, offer you the option to continue or cancel the affected portion of your order.

24. Website Availability

We work to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • System updates

  • Technical failures

  • Third-party service disruptions

  • Security incidents

  • Events outside our reasonable control

We may modify, suspend, or discontinue features of the website when reasonably necessary.

25. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and online services are provided on an "as is" and "as available" basis.

Except for warranties expressly provided by Cocosmile Cups or rights that cannot legally be excluded, we disclaim implied warranties to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Cocosmile Cups, Infinity Beyond Crafts LLC, and their respective owners, officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website or services.

This may include, where permitted by law:

  • Lost profits

  • Lost revenue

  • Lost data

  • Business interruption

  • Replacement costs

  • Other indirect losses

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Applicable consumer protection laws may provide you with rights that cannot be waived by these Terms.

27. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cocosmile Cups, Infinity Beyond Crafts LLC, and their officers, employees, affiliates, contractors, agents, suppliers, and service providers from third-party claims arising from:

  • Your material violation of these Terms

  • Your unlawful use of the website

  • Your violation of another person's rights

  • Content you submit in violation of these Terms

This provision does not apply where prohibited by applicable consumer law.

28. Consumer Protection Rights

Nothing in these Terms is intended to waive or limit any mandatory rights you may have under applicable consumer protection law.

If any provision of these Terms conflicts with a mandatory law that applies to you, that mandatory law will control to the extent of the conflict.

This is particularly relevant for customers located outside the United States who may have mandatory consumer rights under the laws of their country or region.

29. Governing Law

These Terms and your use of our website will be governed by the laws of the State of California, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction require otherwise.

Subject to any rights you may have under mandatory applicable law, disputes relating to these Terms or our services may be brought before courts having appropriate jurisdiction in San Diego County, California.

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

30. Termination

These Terms remain effective while you use our website or services.

You may stop using our services at any time.

We may suspend or terminate your access to certain services if we reasonably believe you have materially violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.

Any provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, liability, indemnification, and dispute resolution.

31. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

32. No Waiver

If Cocosmile Cups does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

33. Entire Agreement

These Terms, together with the policies and notices referenced on our website, constitute the agreement between you and Cocosmile Cups concerning your use of the website and services.

They supersede prior versions of these Terms concerning the same subject matter.

34. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our products

  • Our website

  • Our services

  • Our business practices

  • Applicable laws

  • Technologies we use

When we make changes, we will update the Last Updated date at the top of this page.

Where required by law, we will provide additional notice of material changes.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

35. Contact Information

Questions about these Terms of Service may be sent to:

Infinity Beyond Crafts LLC
DBA Cocosmile Cups

Email: support@cocosmilecups.com
Phone: +1 (619) 800-2588

California Location:
444 Sandler Ct
Alpine, CA 91901
United States

Tennessee Location:
108 Meadow Crest Drive
Kingsport, TN 37663
United States

Website: cocosmilecups.com