Shipping policy
Last Updated: August 26, 2026
Thank you for shopping with Cocosmile Cups! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.
U.S. Shipping
We ship throughout the United States.
Free standard shipping is available on U.S. orders of $50 or more.
For U.S. orders under $50, shipping charges will be calculated and displayed at checkout before you complete your purchase.
Most U.S. orders arrive within approximately 4–7 business days. Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside our control.
International Shipping
Yes, Cocosmile Cups offers international shipping.
International shipping rates vary depending on factors such as:
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Destination country
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Package size and weight
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Available shipping method
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Carrier rates
Your available shipping options and applicable shipping charges will be calculated and displayed at checkout.
International delivery times vary by destination and may take longer than U.S. deliveries due to transportation times and customs processing.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Cocosmile Cups does not control customs charges or processing times. We recommend checking with your local customs authority if you have questions about possible import fees before placing your order.
Order Processing
In-stock orders are generally prepared for shipment within approximately 3–4 business days, unless otherwise stated on the product page.
Business days are Monday through Friday, excluding U.S. holidays.
Processing times may occasionally be longer during holidays, sales, special promotions, periods of high order volume, or circumstances outside our control.
Order Tracking
Once your order ships, tracking information will be provided when available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
International tracking availability may vary depending on the destination country and shipping carrier.
Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to update your address before your order is shipped. However, we cannot guarantee that changes can be made after an order has entered the fulfillment process.
Customers are responsible for providing an accurate and deliverable shipping address.
Shipping Delays
Occasionally, packages may experience delays due to:
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Carrier disruptions
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Severe weather
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Holidays
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Customs processing
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International shipping delays
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Incorrect or incomplete addresses
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High shipping volumes
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Other circumstances outside our control
If your order appears to be significantly delayed, please contact us with your order number and tracking information, and we will be happy to assist you.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your home, mailbox, porch, building reception, or other delivery areas.
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Asking household members, neighbors, or building staff if they accepted the package.
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Allowing a short additional period, as some carriers may mark packages as delivered shortly before actual delivery.
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Contacting the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact our customer support team and we will do our best to help.
Lost Packages
If your package appears to have been lost while in transit, please contact us with your order number.
We may need to work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include:
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Your order number
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A description of the issue
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Photos of the item and packaging, when applicable
Our customer support team will review the issue and assist you with the appropriate solution.
Returns & Refunds
Returns, exchanges, and refunds are subject to our Refund Policy.
Please review our Refund Policy before returning an item and contact our customer support team for return instructions when required.
Please do not send a return to one of our warehouse locations without first receiving return instructions.
Shipping Locations
Cocosmile Cups currently operates fulfillment locations in the United States, including:
California Warehouse
444 Sandler Ct
Alpine, CA 91901
United States
Tennessee Warehouse
108 Meadow Crest Drive
Kingsport, TN 37663
United States
The warehouse used to fulfill your order may vary depending on product availability, inventory, and destination.
Contact Us
If you have questions about shipping or an existing order, please contact us:
Cocosmile Cups
Email: support@cocosmilecups.com
Phone: +1 (619) 800-2588
When contacting us about an existing order, please include your order number so we can assist you more quickly.