Refund policy

Last Updated: August 26, 2026

At Cocosmile Cups, we want you and your family to be happy with your purchase. If something isn’t right with your order, our customer support team is here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return, refund, replacement, or other appropriate resolution.

To begin a return or refund request, contact us at:

Email: support@cocosmilecups.com
Phone: +1 (619) 800-2588

Please include your order number and a brief description of the reason for your request.

Return Eligibility

To qualify for a standard return:

  • The return request must be made within 30 days of delivery.
  • You must provide proof of purchase or your order number.
  • The product should include its original parts and accessories.
  • The item should not show damage caused by misuse, neglect, improper care, or unauthorized modification.

We understand that customers may need to open or inspect a product before deciding whether it is right for them. Please contact us if you are unsure whether your item qualifies for a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the problem
  • Photos or videos showing the issue, when applicable
  • Photos of the shipping packaging if the item was damaged during delivery

After reviewing the issue, we may offer a replacement, refund, replacement part, or another appropriate solution.

If the issue was caused by an error on our part, we will cover any approved return shipping costs when a return is required.

Change-of-Mind Returns

If you ordered the wrong item, changed your mind, or no longer want the product, please contact us within 30 days of delivery.

Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise stated at the time of purchase.

Original shipping charges, including international shipping charges, are generally non-refundable unless the return is due to an error by Cocosmile Cups.

How to Start a Return

Before sending any product back, please contact our customer support team at:

support@cocosmilecups.com

Do not send a return directly to one of our warehouse addresses without receiving return instructions from us first.

Our team will provide the appropriate return address and instructions based on your order and location.

Unauthorized returns may experience processing delays.

Return Shipping

If your return is approved, we will provide return instructions.

For products that arrived damaged, defective, or incorrect due to an error by Cocosmile Cups, we may provide a prepaid return label or another return solution when applicable.

For standard or change-of-mind returns, customers may be responsible for return shipping costs.

We recommend using a trackable shipping method when returning an item. Cocosmile Cups cannot guarantee receipt of returned packages that do not include tracking.

International Returns

International customers may also request eligible returns within the applicable 30-day return period.

Unless the return is due to a defective, damaged, or incorrect product caused by Cocosmile Cups, international customers are generally responsible for:

  • Return shipping costs
  • Customs charges
  • Import or export fees
  • Duties or taxes associated with the return

Original international shipping charges are generally non-refundable.

Please contact us before shipping an international return so we can provide the correct instructions.

Refunds

Once your approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.

Partial Refunds

In certain situations, only a partial refund may be approved. This may include products that:

  • Are missing original parts or accessories
  • Have been damaged after delivery
  • Show excessive wear or misuse
  • Are returned in a condition significantly different from when they were received

Any partial refund will be determined after reviewing the returned product.

Exchanges

If you would like to exchange an eligible product for another item, size, color, or style, please contact us.

Exchange availability depends on current inventory.

If the replacement item has a different price, you may be responsible for paying the difference, or we may refund the difference when applicable.

Non-Returnable Items

Certain products may not qualify for return, including:

  • Gift cards
  • Items specifically marked as final sale
  • Products damaged through misuse or improper care
  • Products altered or modified after purchase
  • Items returned without authorization outside the applicable return period

If you are unsure whether your purchase is eligible, please contact us before sending anything back.

Sale & Promotional Items

Unless specifically marked as final sale, discounted or promotional items may be eligible for return under the same general return conditions.

Any refund will be based on the actual amount paid for the product after discounts or promotional offers were applied.

Gifts

If an item was purchased as a gift, please contact our customer support team with the available order information.

Refunds generally must be issued to the original payment method used for the purchase. When appropriate, we may be able to offer an alternative solution, such as an exchange or store credit.

1-Year Product Warranty

In addition to our 30-day satisfaction guarantee, eligible Cocosmile Cups products are covered by a 1-year limited product warranty against qualifying defects in materials and workmanship.

The warranty is separate from the 30-day return period.

If you experience a manufacturing defect after the 30-day return period but within the applicable warranty period, please contact us with your order information and details about the issue.

Normal wear and tear, accidental damage, misuse, improper care, or unauthorized modifications are generally not considered manufacturing defects.

Please refer to our Product Warranty for complete warranty terms and conditions.

Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit or has not been delivered, please contact us with your order number and tracking information.

We may need to investigate the shipment with the carrier before issuing a replacement or refund.

If tracking shows the package as delivered, additional verification with the carrier may be required before a resolution can be provided.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@cocosmilecups.com .

We will do our best to cancel the order before it enters the fulfillment or shipping process.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the standard return process may apply after delivery.

Contact Us

If you have questions about a return, refund, exchange, damaged product, or warranty claim, please contact:

Cocosmile Cups

Email: support@cocosmilecups.com
Phone: +1 (619) 800-2588

Please include your order number whenever possible so we can assist you more quickly.